Customer Service Jobs In Dubai
Big news for all degree holder you have now chance to make you career in UAE with the help to get hired by any one of organization, café, restaurant and many other small companies for the position of Customer Service Jobs In Dubai, in UAE now there are many organization and companies are providing Customer Service Jobs In Dubai so get ready to grab that amazing chance to find a best Customer Service Jobs In Dubai & all over UAE. All Customer Service Jobs In Dubai are listed below are mainly provided by any one of company, café , restaurant, hotel, bar & mall so have to just check out all details given below and apply according to information mention on heading How to Apply for Customer Service Jobs In Dubai – UAE. So now go below and apply fast and one more think to say is that be passionate while applying for any job.
Customer Service Jobs In Dubai, Abu Dhabi & Sharjah – UAE
Customer Service Jobs In Dubai Description
Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information.& A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Customer Service Jobs In Dubai Fresher ?
To find customer service job Dubai as a fresher you have prepared yourself as a best representative and build most popular skill given below.
1) Customized: Good client assistance consistently begins with a human touch. Customized collaborations incredibly improve client assistance and let clients realize that your organization thinks about them and their issues. Rather than considering administration an expense, think of it as a chance to win your client's business once more.
2) Skill full: Consumers have recognized competency as the component that assumes the greatest part in a decent client experience. To be skilled, a client assistance proficient must have a solid information on the organization and its items, just as the ability to fix the client's issues. The more information they have, the more skill full they become.
3) Advantageous: Customers need to have the option to connect with a client support delegate through whichever channel is the most helpful for them. Offer help through the channels of correspondence your clients depend on most, and make it simple for clients to sort out some way to reach you.
4) Proactive: Customers need organizations to be proactive in connecting with them. On the off chance that one of your items is delay purchased or your site will encounter vacation, proactively contact your clients and clarify the issue. They may not be glad about the circumstance, yet they will be appreciative that you kept them on top of it.
Eligibility For Customer Service Jobs In Dubai
You must be graduate qualified and have an excellent communication and interpersonal skills.
Applicants with minimum 2 years of sales working experience either in telecom/retail/hospitality industry.
We set some age requirement which is preferably between 22 to 30 years old.
Preference will be given to both genders male and female.
Preference will be given to Arabic speaking candidates.
How To Apply For Customer Service Jobs In Dubai?
Without a doubt, Customer Service works for organizations, lodgings, cafés, bars, medical clinics, salons, schools and even in each industry from set up to running stage In Dubai. So this is a lot of tremendous field than past your creative mind. Beneath you will the secure rundown of Customer Service Jobs In Dubai over the UAE where freshers and experienced the two people would be qualified according to the accessibility of occupations. So if you want to apply for Customer Service Jobs In Dubai so go below and check out all vacancies given below and apply with the help of email given or click on APPLY NOW Option and submit you CV directly to the Company. All the very best to all of you.
Customer Service Jobs In Dubai For Freshers
- Industry: Telecom
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
Description
We are hiring for Customer Service / Receptionist
Asian nationality preferred.
JOB DESCRIPTION
Attend concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
056-8430715
056-6312826
Forward your cv to: hr.ziofy@gmail.com
Customer Service Representative Jobs In Dubai
- Industry: Telecom
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
Description
Good communication skills.
– Ability to work with minimal supervision.
Assist and maintain service relations with clients and other offices
facilitate the required objectives and provide customers with daily
Able to work in fast-paced environment and multi-task
Candidates having their previous experience in Customer Services may apply can apply
Provides accurate services to the company customer in a clear, continuous, and professional manner.
Contact:
056-7184558
054-3537346
Send cv to: alkaz.alghazi@gmail.com
Customer Service Officer Jobs In Dubai
- Industry: Advertising
- Career: Entry Level
- Job Location: Dubai
- Salary: AED 3001-3500
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
Description
Vacancy exist for the position of Customer
services representative. Ideal applicant will assume the responsibility of
receiving and sorting incoming payments with attention to credibility
Calling Customers and asking them to pay the bills before date.
Comfortable dealing with numbers and the processing of financial information
Excellent knowledge of MS Office (particularly Excel)
-Must be smart
-Ability to multi-task
-Must be good with numbers
-Good interpersonal skill is an added advantage.
Results-driven and patient.Qualified applicants should send cv
to:hr.zaina19@gmail.com
Customer Service Representative Jobs In Dubai
Position Title: Customer Service Representative
Company Name: Derby Group of Companies
Job Location: Dubai
Experience: 1 year UAE experience in Customer Service/Call Center
Language Skills: Chinese/German/Russian/Spanish
Candidates Availability: Inside UAE
To apply for this job email your details to sana.h@derbygroup.ae
Customer Service Jobs In Dubai
- Industry: Advertising
- Career: Mid Career
- Job Location: Dubai
- Salary: AED 1501-2000
- Experience: 2 - 5 Years
- Job Type: Full Time
- Gender: Male
- Contact No.: 0524329060
Description
We are urgently looking for a Marketing
Coordinator with the following responsibilities at the minimum:
– Leads generation through various marketing tools & platforms (online
& offline)
– Website & social media content management
– Conceptualization & implementation of marketing materials such as catalogs,
letterheads, newsletters, etc.
– Creates proposals and business letters
– Assist in scheduling customer visits for sales engineers
– Liaison with suppliers
– General marketing administration & coordination
Qualifications are:
– Bachelor of Business Administration
– Preferably Indian Female or Filpeno
Customer service cum receptionist
- Industry: Advertising
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
Description
We are hiring for Customer Service cum Receptionist
054-353746//056-7184558
Submit your cv to: alkaz.alghazi@gmail.com
JOB DESCRIPTION
Attend concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
control inventory relevant to reception area
Customer Service Jobs In Dubai For Freshers
- Industry: Advertising
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
Description
We are hiring for Customer Service cum Receptionist
Asian nationality preferred.
JOB DESCRIPTION
Attend concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
control inventory relevant to reception area.
056-7859482
056-6312826
send cv to: hr.ziofy@gmail.com
Customer Service Jobs In Dubai
- Industry: Consultancy
- Career: Management
- Job Location: Dubai
- Salary: AED 2501-3000
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
Description
Operations
Confirmation of services
Reach out to Old Customers to revive their accounts.
Social Media Queries
Help with dispatching and tracking
Handle uaeadc.com Whatsapp & tiktok
Feedback call to customers who receive their services
Marketing
Help with marketing on social media Like Facebook and Instagram with basic
photography
Look out for bazaars or market place to participate to promote Glamazle.com
Help communicate with bloggers to promote amazon services
Key Responsibilities:
· Leading inquiries and selling our services, over the phone, email & in person.
· Guide on the overseas options available, so as to enable the candidates & their family make an educated choice.
· Give clear and accurate information based on the current services
· Provide a fair and neutral evaluation of a candidate’s profile.
· Provide a personal global career strategy customized to their needs.
· Achieve excellent customer service by proactively responding to client queries and advising customers on their services needs.
Working Hours -Saturday to Thursday 9 am to 7 pm
things to keep in mind –
Intern moving to Permanent. Someone who loves or at least likes Cosmetics and makeup.
Keen to grow and be part of a growing company
Switched on and happy to take initiative and come ups with some creative ways to grow business.
Someone who is happy to be a part of the growing family.
Skills
Startups
Job Types: Full-time, Commission, Permanent
Salary: AED2,500.00 – AED3,000.00 per month
Address: Shop No: 28 , Al Attar Business Centre, Beside ibis Hotel, Al Barsha 1 Near Sharaf DG Metro Station – Sheikh Zayed Rd – Dubai
Customer Service Jobs In Dubai
Customer service cum Receptionist
- Industry: Home Appliances
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
- Contact No.: 0543537369
Description
We are hiring for Customer Service / Receptionist
Asian nationality preferred.
JOB DESCRIPTION
Attend concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
Contact:
054-3537369
056-6310280
Send cv to: hr.woniry@gmail.com
Customer Service Jobs In Dubai For Freshers
- Industry: Telecom
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
- Contact No.: 0567184558
Description
We are urgently hiring Male/Female person to receive customer inquiries and service delivery by effective team coordination.
Job Responsibilities:
Taking inbound customer inquiries and closing
deals for service requirements.
Effectively use online system to input all customer’s inquiries, task
assignments, invoicing and reporting
Must be good to develop customer relationship and trust by effective
communication and committed service delivery
Should have Good IT background
Task scheduling, assignments and reporting
Managing accounts and documentations
Must have strong communication and negotiation skills.
Contact: 056-7184558//054-3537346
Share your cv to: hr.kouserb@gmail.com
Customer Service Jobs In Dubai
We are hiring for Customer Service cum Receptionist
Asian nationality preferred.
JOB DESCRIPTION
Attend
concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
control inventory relevant to reception area
Send your cv to: info.coralygroup@gmail.com
Call: 0564481962
Customer Service Representative Jobs In Dubai
Import log. Company - Dubai
Job Rules:
Answer calls from customers regarding their inquiries
Must have relevant previous work experience
must be available to start immediately
Must have excellent Communications and interpersonal skills
Must have a strong Commanding Personality, excellent English communication skills, good knowledge of computers
Willing to work long hours
Ability to work under pressure
Gender: Male and female
Salary and Benefits will be discuss during the interview
050 2808264
050 1692631
Send Cv
electricalmelicompany@gmail.com
We are hiring for Customer Service / Receptionist
Asian nationality preferred.
JOB DESCRIPTION
Attend
concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
Contact:
054-3537369
056-6310280
Send cv to: hr.woniry@gmail.com
Telesales Executive Jobs In Dubai
Position Title: Telesales Executive
Company Name: The Lending Tree Commercial Brokers LLC
Job Location: Dubai
Experience: Sales or Customer Service experience
Language Skills: English & Arabic (Multilingual is an advantage)
Visa Type: Own Visa
Working Hours: 20 hours a week
Gender: Male/Female
Salary Range: 50 – 100 AED /day
Job Role: You will be calling property owners and manage to get a lead for Mortgages. (Data is provided by us)
Important Note: CV’s without photo will be disregarded.
To apply for this job email your details to admin@thelendingtree.ae
Required Customer Service Jobs In Dubai
JOB DESCRIPTION
Attend
concern & complaint of the tenants
Follow up & coordinate with OA for all related issues to the Tower
Deal with maintenance issues within the tower
Maintains office services by organizing office operations and procedures;
controlling correspondence; designing filing systems; reviewing and approving
supply requisitions.
answer telephone, screen and direct calls
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
control inventory relevant to reception area.
Contact:
055-4694581
056-6312826
Share cv to: info.moriox@gmail.com
Customer Service Representative Jobs In Dubai
Habier LLC - Dubai
Industry
Career Level
Entry level
Job Function
Customer Services
Years of Experience
1
Qualification
High School
Primary Skills
Contact: 056-9186597
Email: info.habier@gmail.com
We are looking for an Asian friendly and
hard-working Call Center Representative to join our growing team. You will be
responsible for answering all incoming calls and emails, handling customer
questions and complaints, and transferring potential leads to our sales team.
Candidates should have an outgoing and positive demeanor, a positive work
ethic, and have a track record of working well with others in a team
environment. We prefer applicants who have some customer service experience,
but we are willing to train the right person.
Call Center Representative Duties and Responsibilities
Respond to incoming calls and messages in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential
sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a
team unit
Follow all communication procedures, policies, and guidelines during every
customer interaction
Customer Service Representative Jobs In Dubai
- Industry: Consumer Goods
- Career: Entry Level
- Job Location: Dubai
- Salary: AED 3001-3500
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
Description
Customer Service Representative
Location: Dubai
•Proven Customer support experience
•Familiar with CRM systems and practices
•Customer orientation and ability to adapt/respond to different type of
characters
•Ability to multi-task, prioritize and manage time effectively
•Strong phone contact handling skill and active listening
•Excellent communication & presentation skills
•Applicant must reside in UAE
Send CV to:akshaservice2020@gmail.com
Customer Service Executive Jobs In Dubai(YA-9S763)
Genavco- Dubai
Main Responsibilities:
Telephone Sales Coordination and process of quotation information
All aspects of customer support
Order coordination with – outside sales, service, manufacturing, QC, scheduling and shipping
Coordination of shipping.
Follow up regarding order process, order shipping, order invoicing and customer satisfaction.
Assist Customer Service Manager as required and assume duties in absence of Customer Service Manager.
Other duties as assigned.
Qualifications:
High school diploma or equivalent; college degree is a plus.
Two to three years’ experience in customer service or equivalent job and product related experience in customer service.
Computer literacy: Microsoft Office, Spreadsheets and Database software.
Ability to read site plan drawings and provide a bill of material take-offs would be beneficial.
High school math level and comprehension skills.
Ability to communicate verbally or in written form effectively with customers and co-workers.
Good organizational and follow-up skills.
Outgoing and pleasant personality when dealing with customers either via the telephone or in person
Customer Service Jobs In Dubai For Freshers
- Industry: Home Appliances
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
- Contact No.: 0543537346
Description
We are looking for an Asian friendly and hard-working Customer Service Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.
Duties and Responsibilities :
Respond to incoming calls and messages in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential
sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a
team unit
Follow all communication procedures, policies, and guidelines during every
customer interaction
Contact:
054-3537346//056-7184558
Share your cv to: infokouser1@gmail.com
Customer Service Representative Jobs In Dubai
The Giving Movement - Dubai
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Customer Service Executive Jobs In Dubai
- Industry: Telecom
- Career: Entry Level
- Job Location: Dubai
- Salary: AED 2501-3000
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0569186597
Description
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open
and interactive communication
Provide accurate, valid and complete information by using the right
methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file
documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service
Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of
characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Contact: 0569186597
Customer Service Executive Jobs In Dubai
Position Title: Customer Service Executive
Company Name: Seven Seas Group
Job Location: Dubai
Knowledge: Ship Supply/Shipping Industry
Availability: Inside UAE
Subject: Please mention “Applying Position” in the subject line
To apply for this job email your details to recruitment@sevenseasgroup.com
Customer Service Representative Jobs In Dubai
MAIN TASKS
Ensure that accurate and complete order receiving, and order processing are in place and and all relevant records are properly maintained
Ensure that outbound orders are received, picked and prepared according to the customer’s KPIs
Ensure that accurate and on-time invoicing is in place by extracting necessary data from WMS
Deal directly with customer either by telephone, electronically or face to face
Coordinating with operational team to ensure all customer’s KPIs and standards are met and updating the customer accordingly
Process Customs declaration and prepare necessary documentation for the movement of Goods
Participate in QBR meeting and preparing necessary input to analyze the current business status
Respond promptly to customer inquiries. Handle and resolve customer complaints
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Minimum 2 – 3 years of experience in a similar role; preferably in a 3PL warehouse environment.
Diploma or bachelor’s degree
Computer literate, able to handle MS Office, Excel and WMS.
SAP knowledge shall be an advantage.
Fluent in English (Read and Write)
Flexible to work in shifts.
Able to communicate in Hindi / Urdu shall be an added advantage
Knowledge of Free zone documentation shall be an added advantage
Customer Service Jobs In Dubai For Freshers
Barista/Customer service executive
- Industry: Hotels/Restaurant
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: Less than 1 Year
- Job Type: Full Time
- Gender: Any
- Contact No.: 0554694581
- Email: hr.bano512@gmail.com
Description
To work as barista and helps in preparing other drinks
Job Types: Full-time, Contract
Experience:
call center: 1 year (Required)
customer service: 1 year (Required)
Work Remotely:
Personal protective equipment provided or
required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Customer Service Jobs In Abu Dhabi
Position Title: Customer Service Officer
Consultancy Name: Derby Group of Companies
Industry: Medical Insurance
Job Location: Abu Dhabi
Experience:
Receive, evaluate submission on new and renewed business within authority.
Ensure Consistent, accurate and high quality CS for all types of transaction
for Quotation, New Business, Renewal & Endorsements.
Salary Range: 5000 – 6000 AED /month
To apply for this job email your details to sana.h@derbygroup.ae
Guest Service Agent - Female
AVANI - Dubai
Qualifications
A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English is required
Be able to work shifts, weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Call Center Jobs In Dubai
Call Center and Customer Service Executive
- Industry: Courier/Freight
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: 2 - 5 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0524448371
Description
Looking to hire good speaker Customer Service Staff male or female with having good communication skills.
Salary will be negotiable with other benefits
Contact: 052-4448371 or 056-4991097
Customer Care Executive Jobs In Dubai
Company Name: Maahir HR Services
1) Customer Care
Executive
Language Skills:
Russian Speaking
Salary:
6500 AED /month
2) Customer Care
Executive
Language Skills:
Chinese Speaking
Salary:
6500 AED /month
3) Trainer
Experience:
Contact Center experience
Language Skills:
Arabic/English
Salary:
6500 AED /month
4) MIS
Experience:
Contact Center experience
Language Skills:
Arabic/English
Salary:
6000 AED /month
5) TL
Experience: Contact
Center experience
Language Skills:
Arabic/English
Salary:
6000 AED /month
6) Quality Manager
Experience:
Contact Center experience
Language Skills:
Arabic/English
Salary:
6500 AED /month
7) Logistics/Warehouse
Manager
Experience:
Seafood/Gulf experience
Language Skills:
Arabic
Salary Range:
15000 – 18000 AED /month
8) Head of Supply
Chain
Experience:
Seafood/Gulf experience
Language Skills:
Arabic
Salary:
25000 AED /month
9) Head of Expert
Experience:
Seafood/Gulf experience
Language Skills:
Arabic
Salary:
30000 AED /month
Job Location:
Dubai
Availability:
Inside UAE
To apply for this job email your details to maahir@maahirhr.com
Customer Service Jobs In Dubai
Customer Success Specialist, Investment Banking
Refinitiv - Dubai
Role Responsibilities
Deliver tailored engagements (Workshops, Webinars, Training sessions) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy
Use specialist knowledge on Investment and Advisory segment to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product (Eikon) adoption
Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities
Promote insights relevant to customers’ workflow and act as a VOC internally, feeding back their experiences
Shepherd customers to support channels available demonstrating Refinitiv value
Develop and execute retention strategies in sync with customer success plan for accounts, in conjunction with Account Managers
Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.
Target 80% customer site time, travelling as needed
Increase customer satisfaction at the desktop
Qualifications and Experience Required
College/ university degree or relevant work experience equivalent required
Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc.)
Market knowledge, including basic market understanding and knowledge of relevant market, strong understanding of customers' business model
Significant Product and Workflow Expertise (knowledge of financial modeling, MS Excel, MS Office)
Strong customer service skills, presentation skills (verbal & written)
Training or related experience preferred
Team player, with a flexible attitude and approach.
Good critical thinking, Problem-solving and analytical skills, with excellent attention to detail.
Customer Care Jobs In Dubai
Description
We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Actively monitoring orders placed via our App up to completion.
Answering inbound calls from customers, riders, and restaurants.
Proactively liaising with riders and restaurants to ensure orders run smoothly.
Providing feedback to relevant departments to help improve our customer experience.
Investigating and resolving customer complaints and queries.
Responding to customer issues via email and phone.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Maintaining and updating Catalogues/Menu on the System.
Contact: 056-6312826//056-7859482
Customer Care Representative Jobs In Dubai
Key Accountabilities
To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
Manages the order-to-cash process with excellence in order processing
Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
Raises issues in delivery, documentation and/or invoices process with Supervisor.
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Education
University graduate or equivalent.
This role requires written and spoken skills in Arabic and English languages
Management and General skills
Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
MS Office (Excel / Word / PowerPoint).
Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
Functional skills
Knowledge of ERP systems and Order to cash processes in a Business to Business environment,
Sound understanding of other functional areas: sales, supply chain, marketing and logistics
Experience
At least 2 to 3 years customer service experience required.
Customer Service Coordinator Jobs In Dubai
Main Responsibilities:
- Telephone Sales
- Coordination and process of quotation information
- All aspects of customer support
- Order coordination with - outside sales, service, manufacturing, QC, scheduling and shipping Coordination of shipping.
- Follow up regarding order process, order shipping, order invoicing and customer satisfaction.
- Assist Customer Service Manager as required and assume duties in absence of Customer Service Manager.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Two to three years’ experience in customer service or equivalent job and product related experience in customer service.
- Computer literacy: Microsoft Office, Spreadsheets and Database software.
- Ability to read site plan drawings and provide a bill of material take-offs would be beneficial.
- High school math level and comprehension skills.
- Ability to communicate verbally or in written form effectively with customers and co-workers.
- Good organizational and follow-up skills.
- Outgoing and pleasant personality when dealing with customers either via the telephone or in person.
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